Member Consultants are the heart and soul of WSECU.  Every day, you dig deep to listen to what our members need and you go out of your way to make banking not only easy, but downright pleasant!  You’re the go-to, one-stop shop for our members.  Knowledgeable, empathetic and eager to help, you know your members by name and they know you!  WSECU is a Co-Op with an all-volunteer board—we are truly accountable to our members, but we couldn’t do it without you.  Ready to learn more?   

Your day might include:

• Leading and supporting Member Consultant staff in the sales, service and operational needs of the branch
• Performing all branch functions including consumer lending, opening new accounts, providing teller services, and assisting branch leadership with the completion of required branch audits and certifications
• Modeling desired behavior and assisting branch leadership with employee development
• Having a high level of understanding of Branch Operations
• Striving for and hitting your sales and service goals, while keeping the member’s best interest front and center
• Contributing to your teams successes and celebrating along the way 
• Building and nurturing strong relationships with your members
• Understanding your members’ journey, offering products and services to meet their unique needs
• Showing empathy and lending a hand where your team members and teammates need it most
• Having fun!

What you bring to the team:

• Minimum two (2) years of college or two (2) years of customer service and/or financial institution experience
• Minimum of one (1) year experience in a branch operations, inside or outside WSECU, including at least one year as a member consultant
• Excellent interpersonal communication skills, including effective listening, speaking, and writing
• Talent for presenting and explaining complex products and services
• Intermediate or greater proficiency with Microsoft applications; ability to master WSECU computer operating systems
• Ability to maintain privacy and confidentiality
• Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually

Bonus points if you have:

• Leadership experience
• Sales and customer service training
• Experience with lending, new accounts, or a combination of both

Competitive pay: $28.90 - $43.34 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $28.90 - $36.12 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Where we’re located: 155 108th Ave NE Suite 100, Bellevue WA 98004

When you’d work: Monday – Friday 8:45 am–5:45 pm, full time minimum 40 hours per week, with scheduling flexibility required to meet branch needs

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And, you get to work with some awesome people!

WSECU is honored to be recognized as the number one credit union in the state on Forbes magazine’s list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.

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We look forward to reviewing your application!

All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.

We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 800.562.0999 x11111 or email us for assistance.