As a ServiceNow HRSD Architect, you will serve as a technical leader responsible for
delivering high-quality ServiceNow HR Service Delivery (HRSD) solutions. You will work closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.

Core Consulting Skills

• Communicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively.
• Actively listen, ask insightful questions, and demonstrate empathy and understanding
• Expertise in managing multiple high-priority demands while navigating ambiguity effectively.
• Strong analytical, creative problem-solving, and consultative influencing skills.
• Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.
• Exhibit strong problem-solving skills and analytical thinking.
• Maintain full utilization by tracking work hours and aligning with organizational goals.

Primary Technical Responsibilities

• Act as a key technical interface between clients and development teams.
• Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.
• Conduct workshops to gather technical and business requirements.
• Develop and enforce technical design standards, best practices, and patterns.
• Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
• Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
• Mentor team members and share knowledge of best practices for technical design.
• Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.

Thought Leadership and Collaboration

• Research and advise on partner or vendor solutions for integration needs.
• Collaborate with peer practices to define dependencies and ensure platform success.
• Contribute to differentiated go-to-market thought leadership initiatives.
• Drive technical innovation and continuous improvement in delivery processes.
• Reduce technical debt by establishing and maintaining platform standards.

Pre-Sales Support

• Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD and complex integrations.

Qualifications

Experience

• Experience implementing and integrating ServiceNow.
• Proven expertise as a technical consultant in client environments.
• Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).
• Strong interpersonal and communication skills, with a focus on customer-centric solutions.

Education and Certifications Assets

• Certified System Administrator.
• ServiceNow CIS certifications (e.g., HRSD, ITSM).
• Certified Technical Architect