Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the role:

• Recovers outstanding debts from Customers, provides first line support, problem resolution and payments alternatives for them.

As a Customer Service Representative (Collections), you can expect to:

• Helps the company to recover outstanding debts from customers in past due.
• Negotiate repayment plans and encouraging them to find alternative payment solutions.
• Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Understanding of products and services offered, providing appropriate solutions to customer queries.​

What is Required

• Bachelor’s degree in Accounting, Finance or Related to the area.
• Fluent English.

What You Have:

Customer Focus:

• Proactive communication with customers  to have a clear understanding of their needs & requirements.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Data Gathering & Analysis:

• Job requires data analysis to perform collections strategies
• Understand and follows policies and procedures.
• Prepares presentations base on collected data.
• Follows proper data gathering and analysis processes and policies.
• Reports problems that arise in the data collection process.
• Participates in gathering and analyzing an organization's data based on requirements.
• Documents data from various sources and in various formats.
• Utilizes basic data collection and evaluation tools and techniques.

Effective Communications:

• This job requires strong communication and negotiation skills and focus on customers behaviors.

Additional Information

• Location: Santa Catarina, Nuevo Leon
• Sponsorship for foreign candidates is not available
• Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate
• Don’t forget to include a resumé in English in your profile in Workday​

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.   

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

March 31, 2025 - April 7, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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