We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The Cafe & Catering Attendant will support the daily operations of the café and catering services, ensuring high-quality food and beverage service to all customers. This role involves assisting with making hot beverage, food preparation, taking orders, operating POS system, maintaining cleanliness, and providing excellent customer service, and supporting the Chef if and when required.

Key Accountabilities

Customer Service

• Provide excellent customer service by addressing customer inquiries and resolving complaints efficiently.
• Maintain a welcoming and friendly atmosphere in the café and during catering events.
• Serve customers promptly and courteously, maintaining a high level of customer satisfaction.

Food & Beverage Preparation and Service

• Preparing and heating up café food and make hot beverages for café.
• Assisting in food preparation and hot beverage for catering services.
• Ensure all food/beverage making process are applying food hygiene all the time.
• Operate efficiently and clean properly all equipment like, coffee machine, Juggler, toaster griller.

Operations Support

• Assist in delivering catering to meeting rooms, washing dishes, preparing food, ensuring all equipment and supplies are properly cleaned and handled.
• Support the café team during peak hours by taking orders, handling EFTPOS transactions, and restocking supplies with FIFO rule.
• Support Concierge and Oracle when needed by assisting guest inquiries, supporting key meetings and providing general customer service to enhance the overall visitor experience.

Cleanliness and Safety

• Maintain cleanliness and organization of the café and catering areas, including dining areas, kitchen, and storage spaces.
• Always adhere to all health and safety regulations, ensuring a safe environment for both staffs and customers.

Team Collaboration    

• Work collaboratively with other team members to ensure smooth operations.
• Support Concierge and Oracle when needed.
• Participate in team meetings and contribute to continuous improvement initiatives.

Key Role Relationships

• Café Lead
• Café and Catering Team
• Chef 
• Concierge Team
• The Oracle Team

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)    

• Previous experience in a café, restaurant, corporate boardroom, or catering environment is preferred.
• Familiarity with operating point-of-sale (POS) systems.

CRITICAL KNOWLEDGE (what you need to know)    

• Good coffee techniques and basic skill of café food preparation.
• Good knowledge of food hygiene and safety standards.
• Well understanding of various food and beverage items, including dietary restrictions and allergens.

CAPABILITIES (what you can do)

• Strong customer service skills with a positive and approachable demeanour.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Good organizational skills and attention to details.
• Ability to follow instructions and work both independently and as part of a team.

PERSONAL ATTRIBUTES (who you are)    
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: 

• Respect: We listen to and acknowledge each other's views and We have difficult conversations with care 
• Integrity: We back our words with the right actions and We do the right thing, no matter the situation 
• Customer Focus: We nurture a genuine connection with our customers and We consider customer needs when making decisions 
• Collaboration: We invite the right people to the table and We balance consensus with decisive actions 
• Excellence: We always strive to improve and We share our challenges and celebrate the wins
   

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options 
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.