Project Role : Web Developer
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : Microsoft 365
Good to have skills : Service Desk Management
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Remote Technical Support (RTS) – Role Skills (Cross-Platform) Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service by identifying, analyzing, and resolving issues within multiple components of end-user computing and cloud-based business systems. You will play a crucial role in ensuring operational stability and timely resolution of incidents escalated from the Service Desk, before coordination with Level 3 teams. ________________________________________ Key Responsibilities • Provide remote technical support for Windows 10/11 endpoints, including operating system, performance, user profile, and application-related issues. • Troubleshoot and resolve end-user issues related to Microsoft 365 services, including: o Outlook o Teams o OneDrive o SharePoint • Support identity and access-related issues using Microsoft Entra ID (Azure AD), including: o User sign-in and authentication failures o Multi-Factor Authentication (MFA) challenges o Account lockout and access validation scenarios • Perform support-level Microsoft Intune troubleshooting: o Device synchronization and connectivity issues o Compliance status validation o Policy assignment verification • Execute approved remote device actions as per defined procedures: o Device lock o Device wipe o Device retire o Passcode reset • Validate endpoint health and security posture, including: o Device encryption status o Patch compliance and Windows Update for Business (WUfB) validation o Antivirus and endpoint protection health checks • Analyze and resolve application access and compatibility issues on managed endpoints. • Respond to alerts generated from endpoint and monitoring tools and perform initial validation and remediation. • Handle escalated incidents and service requests through ITSM tools: o Analyze and resolve issues within SLA o Escalate unresolved or complex issues with appropriate diagnostics • Maintain accurate ticket documentation, resolution notes, and handover details in line with incident management processes. ________________________________________ Required Skills • 2–6 years of experience in Remote Technical Support, Desktop Support, or Application Support roles • Strong hands-on troubleshooting experience with Windows 10/11 environments • Working knowledge of Microsoft 365 end-user support • Basic to intermediate experience with Microsoft Intune • Understanding of Microsoft Entra ID (Azure AD) user and device access concepts • Experience working with ITSM tools such as ServiceNow • Ability to work within defined procedures, runbooks, and escalation models ________________________________________ Professional & Technical Skills • Must Have Skills: o Remote Technical Support (RTS) o Windows desktop and application troubleshooting o Incident and service request management (ITIL-based) • Good to Have Skills: o Microsoft Intune (support-level exposure) o Microsoft 365 administration basics o Microsoft Entra ID fundamentals o Basic scripting or PowerShell knowledge 15 years full time education is madatory.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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