Key Responsibilities 

HR Operations & Service Delivery 

• Execute employee lifecycle transactions in HR systems (e.g., hires, terminations, job changes, leaves of absence, others). 

• Ensure data accuracy and compliance with internal policies and SOPs. 

• Support mass data uploads, organizational changes, and HR data audits. 

Inquiry Management 

• Respond to Tier 2 HR inquiries from employees and managers via case management tools. 

• Resolve issues related to employee records, policy interpretation, and process exceptions. 

• Escalate complex or unresolved cases to the Senior Analyst People Services or appropriate CoE. 

Collaboration & Stakeholder Support 

• Partner with People Partners, Payroll, and other internal teams to ensure seamless service delivery. 

• Support onboarding and training of new People Services team members. 

• Maintain strong working relationships with internal stakeholders and external vendors. 

Compliance & Documentation 

• Maintain accurate documentation of transactions and case resolutions. 

• Support internal and external audits by providing timely and accurate data. 

• Adhere to standard operating procedures and company policies. 

Process Improvement 

• Identify recurring issues and recommend process improvements to Senior Analyst and Senior Manager. 

• Contribute to the development and maintenance of SOPs and knowledge articles. 

• Participate in system testing and implementation of process enhancements. 

Qualifications 

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field preferred. 

• Experience: Minimum 3 years of experience in HR operations or shared services, preferably supporting Asian countries. 

• Systems: Experience with Workday or other HRIS platforms; familiarity with case management tools such as ServiceNow or Workday Help is a plus. 

• Languages: English language is required. 

Key Competencies 

• Strong understanding of HR processes and employee lifecycle transactions. 

• Excellent attention to detail and data accuracy. 

• Strong communication and customer service skills. 

• Ability to manage confidential information with discretion. 

• Proactive problem-solving and collaboration skills.