Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Micron is hiring a SSD Technical Customer Manager to manage the qualification and support of Micron SSD’s at Enterprise and Hyperscale datacenter customers!

In this role you will excel in being the primary interface between the customer and engineering/design centers, developing a long term relationship with the customer to support streamlined communication and qualification efforts that facilitates products being qualified in target customer applications with maximum efficiency. Acting as a subject matter expert on the customer for product qualification requirements, resulting in a reduced time to market. You will proactively define qualification requirements and processes to shape a qualification plan that ensures success, provide an interface for the customer to engineering groups and design centers, and communicate customer qualification requirements and status to management, sales and development teams!

Roles and Responsibilities:

• Program manage the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners

• Gathering of customer qualification and test requirements and alignment of requirements with Micron design teams

• Definition and execution of customer qualification plans and schedules

• Managing customer partner concerns by driving priorities on issue resolution-closure-corrective action

• Contribute technical and business input in support of cases

• Managing regular customer communication and associated action logs

• Ensuring sample requirements are identified and driven for your customer

• Provide regular qualification status updates to Micron management

• Configuration management and approvals for sample and production units

• Drive customer change management process

• Work with Micron development and validation teams on the customer qualification process as well as the critical customer requirements

Successful candidates for this position will have:

• Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements

• Minimum 8 years of storage or related high-tech experience including interaction with sales, customers, engineers and product development teams

• Minimum 3 years of Cloud/Hyperscale or Cloud/Hyperscale ecosystem customer experience, preferably having previously or currently working at a Cloud/Hyperscale company or supporting enterprise OEM/ODM

• Requires knowledge of OEM product qualification processes and a broad-based understanding of the storage industry

• A strong, driven personality who can work as an advocate for the customer within the design team.

• Demonstrated discernment to understand and communicate customer impacts and tradeoffs.

• Ability / flexibility to work evenings, holidays and weekends as the need arises

• Able to relay technical information to and from the customer verbally and in writing at a professional level

Education:

• BS (or equivalent) degree in a technical field

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$144,000.00 - $273,000.00

Our salary ranges are determined by role, level, and location.  The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.  Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training.  The pay scale is subject to change depending on business needs.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at  [email protected] or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.