Sandvik Mining and Rock Solutions
Product Specialist - Automation – Milton QLD

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.

The role

Reporting to the Technical Support Manager, the Product Specialist will be responsible for providing quality technical support in Australia, New Zealand and Papua New Guinea sales area both on mine sites and remotely for Automine® and Newtrax® products. You will also participate in the commissioning of automation projects.

As the product support specialist, you will be required to follow defined commissioning timelines for projects and provide effective solutions to technical problems based on systemic failure analysis. This will involve capturing information from automation products and services, along with reporting and feedback to customers of the findings and recommendations to repair.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements, working from home, flexible start/finish times, etc.

Areas of responsibility

• Commissioning of Automine® and Newtrax® product offerings at customer sites
• Engage with customers and other key internal stakeholders to deliver and support the Automation product
• Provide technical support to end users, operators, and service personnel in cases of complex technical issues
• Provide technical training for customers
• Resolve and report any technical problems associated with product area offerings at the customer level
• Provide technical and service support on all deliveries including retrofit kits of product area offerings
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation
• Provide on-site commissioning of Product Area offerings in the sales area and technical assistance to resolve issues
• Assist customers with parts interpretations and recommended stock holdings

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