Resuscitation, ZOLLMED.com

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Location: Cologne

Travel: circa 60% mainly in Central Europe (company car provided)

Fluency in German and English are required

Job Summary:

Primarily responsible for the research and identification of service revenue opportunities within our market segments. This position is also responsible for proactively approaching and securing service revenue opportunities and the development of customer relationships to support further growth. The owner of the position will have to demonstrate supervision, initiative and strong relationships with all areas of the business and work in close collaboration with customer and technical service colleagues, both locally and within the ZOLL corporation.

Essential Functions:

• Channel Partner Service support, build and nurture relationships with indirect sales channels supporting the growth of service 
• Direct Service Support, build and nurture relationships with direct end users supporting the growth of service within direct service regions
• Sales enablement, train and support channel partners to ensure they are equipped with servicing tools and knowledge to promote and sell services
• Revenue Growth Identify and research the market share to best understand the servicing landscape
• Service contracts, responsible for service contracts and post-equipment, identify, research and prepare contract quote
  • Promote service contracts to customers with i.e., factory warranty or a lapse in warranty
• Performance Tracking Regular written structured reporting, and completion of management reporting tools
• Tender support, work closely with authorised service providers, business partners and internal sales team on tenders.
• Other duties as assigned

Required/Preferred Education and Experience:

• Bachelor’s degree in business administration or equivalent required
• Proven track record of selling service contracts
• Experience working in a matrix organisation
• Ability to manage and prioritize schedule
• Experience with CRM systems