JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Guest Relations Host is a pivotal team member responsible for cultivating an exceptional and welcoming environment for all visitors, clients, and internal staff. This role covers reception duties alongside broader office operations such as coordinating meeting spaces and events, and ensures the seamless functioning of various office resources. They are the primary point of contact for external guests, embodying a commitment to outstanding hospitality and efficient daily operations. 

Key Responsibilities -

Guest Experience:

• Greet visitors warmly and notify relevant team members of their arrival.

• Provide excellent customer service and build strong guest relationships.

• Maintain a welcoming and organized reception area.

• Handle general in-person, email, or phone inquiries and provide information.

• Manage reservations and appointments.

• Assist with administrative tasks as needed (filing, data entry).

• Suggest ideas for developing and evolving reception services and assist in implementing these ideas.

• Prepare a daily visitor arrival list for the next working day by obtaining all external attendee names.

• Manage access cards, keys, and security systems.

• Manage visitor log-ins and ensure security policies are followed.

Facilities Coordination:

• Check common spaces for any upkeep, turn on TV/the news, turn on the fire when the office is crowded, tidy spaces, and check for any damages on walls to be repaired or painted.

• Serve as point of contact for building management, janitorial teams, and maintenance vendors.

• Report lack of stock/supplies of certain items, i.e., stationery & printer toner etc.

• Proactively raise work orders for surrounding areas to report any maintenance or cleanliness issues.

• Coordinate maintenance of office safety protocols (first aid kits, fire exits).

• Serve as an information source when necessary, assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate.

• File GUTS tickets, as needed, and track them through completion.

Conference Room Support:

• Help monitor meetings for conference rooms and shared spaces.

• Check that GVCs are working in main conference rooms, rebooting if necessary.

• Ensure conference rooms are tidy and ready for meetings.

Workplace Experience:

• Help set up company lunches when needed.

• Keep common areas clean, organized, and stocked.

• Assist with ad hoc events in the evening (with OT and pending availability).

Mail & Deliveries:

• Coordinate outgoing shipments (FedEx, UPS, couriers).

Administrative Support:

• Assist with ad-hoc projects and tasks as needed. 

Sound like you? To apply you need to possess: 

• Previous Hospitality/Reception experience is preferred - minimum of 3 years.

• High attention to detail.

• Excellent organization and communication skills, both oral and written, proficiency in English required.  

• Proficiency in Microsoft Office Suite and facilities management software.

Estimated compensation for this position:

58,600.00 – 70,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.