Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

 

SUMMARY

• Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

ESSENTIAL FUNCTIONS

• Print delivery tickets for inbound trucks and fax them to Network Carriers
• Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
• Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
• Manage the Open RA report (monthly)
• Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
• Respond to pending invoice questions from the Network Carrier Invoicing Team
• Validate and update complete dates in iDirect for orders that have a scheduled date
• Assist Operations Supervisor with building return trucks
• Serve as backup for Operations Supervisor’s phone and email

EDUCATION
Bachelor's degree preferred.


EXPERIENCE
One (1) year or more experience 1-2 years related experience


SKILLS

• Operations background (Logistics and/or Transportation)
• Meets corporate competency model requirements
• Organization skills
• Ability to understand and follow work procedures
• Communication skills (verbal and written)
• Ability to build professional relationships
• Practical Learning skills

KNOWLEDGE
Proficient in Microsoft Office tools; level.
 

#LI-EP

#INDexempt

Job Category

Administrative Services

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$23.00

Maximum Pay Range:

$26.00

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.