About the Role

The SAP Support Specialist/Helpdesk Analyst provides technical assistance and support for SAP users. This role involves troubleshooting, problem-solving, and guiding users through SAP applications to ensure smooth operations and optimal utilization of SAP functionalities.

What to Expect?

Day to Day Duties

• Perform and control day-to-day systems administration/management activities, from initial set-up and configuration to maintenance and upgrade projects.

• Resolve moderately complex problem management issues, investigating and devising solutions for systems/operations.

• Interact with network services, software systems engineering, and applications development to restore availability of services and identify root causes of complex problems.

• Enhance user satisfaction through proactive maintenance, effectively resolving intricate issues in a timely manner.

• Participate in system/network projects/enhancements, representing the department and providing technical advice and solutions.

• Define and implement recommendations for complex issues in systems, databases, or applications.

• Review complex problem situations and identify preventive measures/improvements to processes, procedures, or tools.

Technical Duties

• User Support: Provide timely assistance to SAP users experiencing technical issues or seeking guidance on SAP functionalities.

• Troubleshooting: Diagnose and resolve technical problems related to SAP applications, including but not limited to SAP ECC, SAP S/4HANA, SAP BW/BI, SAP CRM, SAP SCM, etc.

• Ticket Management: Manage tickets/incidents through designated ticketing systems, ensuring proper documentation, resolution, and escalation of issues as needed.

• Configuration and Customization: Assist in configuring SAP modules according to business requirements and participate in customization efforts as necessary.

• Training and Documentation: Develop user guides, FAQs, and training materials to facilitate user understanding and adoption of SAP systems.

• Collaboration: Collaborate with cross-functional teams, including SAP developers, business analysts, and IT support staff, to address complex issues and implement system enhancements.

• System Monitoring: Monitor SAP systems for performance, security, and integrity, proactively identifying and addressing potential issues.

• Continuous Improvement: Recommend process improvements and system optimizations to enhance the efficiency and effectiveness of SAP applications.

• Compliance and Security: Ensure compliance with SAP best practices, security standards, and regulatory requirements.

• Knowledge Sharing: Stay updated on SAP technologies, trends, and best practices, and share knowledge with team members to foster continuous learning and improvement.

What will make you successful?

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience in SAP support or SAP helpdesk roles, with expertise in one or more SAP modules.

• Proficiency in SAP ECC, SAP S/4HANA, or other relevant SAP applications.

• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organization.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines.

• SAP certification(s) is a plus.

• Familiarity with ITIL framework and IT service management concepts is desirable.

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.