Banquet Captain (On Call)

Posted:
9/13/2024, 8:54:34 AM

Location(s):
California, United States ⋅ Coronado, California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific

  • Oversees all aspects of assigned banquet function activities, ensuring that all areas are properly set up and ready at the appointed time
  • Schedules staff according to established guidelines and forecasted needs
  • Obtains/reviews Banquet Event Orders, coordinates activities as needed to ensure timely performance of all contracted setup, food preparation and service activities
  • Assigns service stations, pre and post function duties
  • Supervises completion of all function set up/preparation activities
  • Inspects, accepts/rejects banquet food for quality, appearance & presentation prior to service
  • Works closely with Banquet Chef to ensure that all banquet food preparation and presentation meets or exceeds guest expectations and hotel standards and that food is ready at appointed time
  • Monitors all banquet personnel in the performance of their duties
  • Observes/assists Banquet Service personnel to ensure that all food service activities follow Star Service Standards
  • Inspects all banquet service equipment prior to, during and at the end of each function, to ensure that all equipment is in proper working order
  • Inventories materials and supplies at the beginning of shift, obtains sufficient materials and supplies necessary to support forecasted level of business
  • Coordinates preparation of coffee, iced/hot tea as required
  • Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
  • Responds to guests complaints/comments in a positive, professional manner, follows Star Service "Own & Resolve Guest Issues" standard
  • Completes Banquet Captains Report to document all function specific activities and make suggestive critique
  • Coordinates all break down activities designed to leave function rooms clean, orderly and ready for the next function
  • Oversees security and maintenance of all banquet equipment and supplies
  • Attends appropriate meetings to communicate and acquire information pertaining to scheduled event
  • Conducts meetings with department personnel as needed to keep them informed of upcoming events and activities
  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
  • Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
  • Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • High School Diploma or equivalent
  • Three + years experience as a Banquet Captain in a high volume, upscale hotel or free standing restaurant/banquet operation
  • Exceptional knowledge and understanding of various banquet and food service techniques and standards
  • Effective leadership, management, organizational and communication skills
  • Exceptional guest service skills
  • Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor
  • Ability to lift and carry food service trays weighting 35+ pounds
  • Ability to speak, read and write the English language
  • Ability to stand, stoop, bend repetitively during entire shift
  • Ability to work flexible schedule to include weekends and holidays

The wage for this position is $17.60.