Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary:
This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

We are searching for a motivated person to help drive that transformation in our client onboarding and digital/card transaction areas. The Digital Commerce Risk Strategies team is keenly focused on product innovation and responsible growth.  This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraudulent applications, subsequent transactional patterns and operational treatment efficiencies. The manager will be responsible for providing guidance to strategic analysis to improve portfolio risk, fraud and scam detection, and operational performance for consumer products, such as Wires, ACH, BillPay, and Zelle.

A successful candidate will work with managers and a group of analysts that are responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer products. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement.  Key functions involve developing transaction monitoring, identifying business trends based on economic and portfolio conditions, and executing/monitoring strategic enhancements. Communicates business trends creates financial assessments and interprets analytics for senior management. This role requires strong written, visual and verbal communications skills.  Role is expected to communicate, influence and negotiate both vertically and horizontally to manage risk.

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Responsible for oversight of the application fraud money movement, trend identification and development of segmentation to responsibly manage fraud risk. 
• Ensures effective governance and cadence on progress reviews, communication, stakeholder updates 
• Enhances clarity for the wider team and work streams on backward / forward linkages across business processes
• Safeguards risk mitigation and sufficiency of controls to protect key business outcomes
• Guarantees seamless hand off to operations team for new processes
• Role integrates knowledge of end-to-end business process into program planning and decisioning processes

Required Qualifications:

• 3+ years of experience in advanced to expert level in SQL and SAS
• Strong strategic thinking skills with a track record of being able to break complex problems down and develop a clear strategy / action plan.
• Experience conducting portfolio analysis and segmentation development.
• Strong technical acumen to understand data and process flows, especially as it relates to direct decision engine management.
• Ability to work across functional lines and organizational levels to drive results.
• Exceptional communication and influence skills - Will be responsible for working both "in the details" and also be able to articulate the "executive-level" summary.

Desired Qualifications:

• 5+ years Strategy Management experience preferred 
• Experience in Tableau
• Prior experience leading a team of technical analysts
• Strong proficiency with Microsoft Excel, PowerPoint, etc.
• Prior experience in retail banking or transactional analysis and strategy
• Prior experience leading fraud or risk management strategy implementation teams

Skills:

• Analytical Thinking
• Data and Trend Analysis
• Fraud Management
• Prioritization
• Talent Development
• Business Analytics
• Critical Thinking
• Data Visualization
• Decision Making
• Presentation Skills
• Collaboration
• Conflict Management
• Innovative Thinking
• Issue Management
• Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$109,000.00 - $153,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.