Job Description
Technical Support and Repair Execution
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Responsible for the daily maintenance, fault diagnosis, and troubleshooting of new energy vehicles.
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Responsible for the testing and repair of the "three-electric systems" (battery, motor, and electronic control system).
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Guide and supervise local technicians to complete standardized repair operations, ensuring repair quality meets company requirements.
Technical Training and Knowledge Transfer
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Develop and implement training plans for overseas technicians (repair processes, diagnostic procedures, battery module replacement, etc.).
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Regularly organize training and assessments to improve the technical level of the overseas team.
Assist in Building the After-Sales Service System
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Assist the After-Sales Director in establishing standardized after-sales processes (vehicle reception, diagnosis, quotation, repair, vehicle delivery).
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Compile common fault cases into a technical database.
Parts and Resource Management
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Guide the rational use of parts and participate in the initial parts list and inventory strategy development.
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Assist in evaluating the procurement channels for battery modules and repair parts to ensure stable supply.