Overall Responsibilities:

• Act as the primary point of contact for the L1 support team.
• Take responsibility for all issues and incidents raised to the team.
• Propose solutions to issues and incidents where L3 engineering support is not necessary.
• Develop a deep technical understanding of the technologies used on the platform.
• Contribute to the technical backlog, identifying areas of improvement in the platform from security, stability, and performance perspectives.
• Have a clear understanding of the platform roadmap, including participating in the development of backlog tickets.
• Support incident managers by coordinating with L3 engineering support.

Software Requirements:

• Experience with WAY4 Modules such as Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler.
• Familiarity with server monitoring and deployment of fixes on Unix and Windows Servers.
• Functional testing and internal user training capabilities.

Technical Skills:

• Payments System Knowledge: Proficient in handling Level 2 support for Card Management Systems and payment-related applications.
• Troubleshooting: Expertise in troubleshooting and incident management for card systems and various integrations.
• Platform Development: Ability to contribute to the technical backlog and understand platform roadmaps.
• Server Management: Experience in server monitoring, troubleshooting, and deployment on Unix and Windows servers.
• Coordination Skills: Ability to coordinate with product development teams and L3 engineering support.

Experience:

• Minimum of 5+ years in payment-related application support and implementation.
• Proven track record in troubleshooting and incident management for card systems and integrations.
• Experience in handling Level 2 support for Card Management Systems.

Day-to-Day Activities:

• Respond to and resolve issues and incidents raised by the L1 support team.
• Propose and implement solutions to technical problems without the need for L3 support.
• Maintain a deep technical understanding of the platform technologies.
• Identify and contribute to improvements in platform security, stability, and performance.
• Engage in the development of backlog tickets and understand the platform roadmap.
• Coordinate with incident managers and L3 engineering support as needed.
• Monitor servers and deploy fixes on Unix and Windows servers.
• Conduct functional testing and provide training to internal users.

Qualifications:

• Bachelor’s Degree in Computer Science or equivalent industry experience.

Soft Skills:

• Communication: Ability to clearly communicate with all stakeholders, including L1 support teams, internal users, and development teams.
• Problem-Solving: Strong analytical skills to identify and resolve issues efficiently.
• Team Collaboration: Ability to work effectively with cross-functional teams and coordinate with various departments.
• Adaptability: Flexibility to adapt to a fast-paced and changing environment.
• Proactive Approach: A proactive mindset to identify areas for improvement and drive initiatives.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice