Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$133,000.00 - $173,000.00

What’s the role?

We are looking for a Senior UX Researcher to join Etsy’s Payments team.

As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

This is a full-time position reporting to the Senior Manager, Product Research. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Payments team at Etsy envisions a world where people can shop and sell with trust, where every payment is a positive experience Through the use of our payments products and services, our buyers are enabled to purchase with ease and confidence and our sellers are empowered to manage and grow their businesses

• Available in 43 countries, Etsy Payments enables buyers and sellers to transact in 19 currencies and offers 12 different methods to pay for items on our site.

• This team works across product, marketing, and business operations and is made up of key partners in Product, Design, Analytics, Engineering, Marketing, Partnerships, Member Services, and more.

What does the day-to-day look like?

• Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights from inception to completion

• Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers

• Identify and disseminate findings on a regular basis, to encourage marketplace health and foster a culture of knowledge sharing

• Coordinate and manage relationships with stakeholders from various squads.

• Represent the voice of the user to guide strategic decisions

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of UX standard practices

• High comfort level building relationships across the business (Product, Marketing, Ops) and co-creating strategies that consider customer and business implications

• Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and persuade others to take action through a customer-centric lens

• Exhibit intuition for business and ability to balance customer-centric lens and strategic business lens

• Highly motivated and ambitious with a strong desire to achieve results and make impact

• Passionate about learning and problem solving that enables innovative approaches to finding solutions.

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.