Service Management - Incident Manager

Posted:
8/11/2024, 10:40:13 PM

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
DevOps & Infrastructure ⋅ Software Engineering

Workplace Type:
On-site

Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.

Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.

The Impact You Can Have
SonarSource is a software development company that provides a suite of tools and services to the software development community. Our tools help eliminate bugs and vulnerabilities and promote quality code in the software development process.
Our product is already the standard solution that extends Github, Bitbucket, and Azure DevOps. Our goal is to become the ultimate online automatic code analysis solution, adopted by millions of users for millions of projects and billions of lines of code.

As our service continues to gain popularity, we are expanding our Service Management function to include new ownership around Incident, Event, Problem, and Knowledge Management. We seek an experienced individual to operate the Incident and Problem Management function across SonarSource and help shape and build the Service Management capability across the organization.

We are seeking a highly motivated Major Incident / Problem Manager to join our team. As a Major Incident Manager, you will be responsible for leading the management of major incidents and the development of a Major Incident and
Problem Management framework. You will work closely with key stakeholders, service providers, and internal teams to ensure the timely and effective resolution of major incidents and to continuously improve the effectiveness of the incident management process.
Why you will love it here

• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired. 


What we do

As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike. 

The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible. 


Who we are

At Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride! 

Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization. 

If you want to learn more about our culture, check out our blog post.

Join us; we’ll be smarter and stronger together!

Sonar is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.

Sonar

Website: https://www.sonarsource.com/

Headquarter Location: Geneva, Geneve, Switzerland

Employee Count: 251-500

Year Founded: 2008

IPO Status: Private

Last Funding Type: Venture - Series Unknown

Industries: Cyber Security ⋅ Developer Tools ⋅ Open Source ⋅ Software