Posted:
10/21/2024, 5:00:00 PM
Location(s):
Georgia, United States
Experience Level(s):
Senior
Field(s):
IT & Security
Workplace Type:
Remote
Senior Product Specialist
Department: Detailing and Fabrication Support - Tekla PowerFab
Remote
Objective:
Tekla PowerFab Senior Product Specialist requires the greatest level of technical expertise and addresses the most complex technical problems. This Teir lll level of support requires industry knowledge and a high level of expertise in the specific software.
Primary Responsibilities:
Represent the company values to our clients
Provide technical support via:
Phone
Remote Methods such as Team Viewer
Primary Issues to be addressed:
Technical questions regarding Tekla EPM, Tekla EPM Go, and Trimble Connect
High-Level support of products mentioned above that require a more in-depth knowledge of the software and the industry.
Assist in Tier I or Tier II cases that are escalated to Tier III
Secondary Issues to be addressed:
Participate in internal training to increase knowledgebase
Licensing across products Tekla EPM, Tekla EPM Go, Model Sharing, and Trimble Connect.
Tekla Online Account Setup
Trimble Identity Issues
Basic Issues related to Trimble Connect Usage
Remain active in the phone support queue during all work hours
Actively take cases from the main support queue
Utilize miscellaneous support systems to provide solutions to the topics in which you are handling to include, but not limited to:
Advanced Find Searches within CRM reviewing past cases
Tekla User Assistance
Training documentation
Tier I and Tier II Support
Resource Teams via Google Chat
Secondary Responsibilities:
Create Support articles related to the topics in which you are handling
Create and maintain Jira defects regarding software issues needed to be resolved by the development teams
Create and maintain Jira feature requests regarding software improvements
Job Requirements
3+ Years of experience with PowerFab (Fabsuite)
Steel Industry knowledge
Preferred Tekla Structures Experience
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
-
-
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
-
Hiring Range:
75400-
100000-
Bonus Eligible?
Yes-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
-
Website: http://www.trimble.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 5001-10000
Year Founded: 1978
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Indoor Positioning ⋅ Mapping Services ⋅ Navigation ⋅ Software ⋅ Web Hosting