Local Workstation Support Senior Analyst

The Workstation Support & Enablement team is a diverse team of creative and problem-solvers within Accenture. Based in Dublin Accenture offices, the Local Workstation Support Senior Analyst will primarily work within the UKI AV Operations team (Local Technology Services). The purpose of this role is to ensure all audio visual equipment is correctly used, maintained and supported by providing technical support onsite and liaising with the global CIO support model, and local teams and hardware vendors as required

The team plays an important role as IT Ambassadors, providing an excellent customer service experience.  This role will successfully build trust-based customer relationships that contribute to the wider aim of successful IT product adoption, education and continuous service improvement “

REQUIRED SKILLSET:

• Prior experience working within a helpdesk service role and IT/AV onsite support.
• Strong understanding of Windows Operating Systems, platforms and technologies
• Basic Knowledge and troubleshooting of AV Conferencing systems and IT systems (WAN/LAN networking)
• Working experience with audio / video devices from Cyviz, Cisco, Polycom, Crestron, Leyard, Planar, Lightware, MS Surface Hub, SMART is a plus
• Knowledge of Digital media systems is a plus
• Excellent written and verbal communication skills
• Excellent organizational skills, efficient multitasking, and strong attention to detail
• Work in a fast paced environment and handle stressful situations
• Be proficient in use of Microsoft products to the following levels:
  •             Excel - Intermediate
  •             Word - Basic
  •             PowerPoint - Basic
  •             Microsoft Outlook - Basic
• Basic understanding and use of ITSM Remedy, or equivalent incident management tool

QUALIFICATIONS & EXPERIENCE: 

• 3+ years relevant work experience.
• Experience prioritisation, coordination and resolution of logged incidents within agreed SLA, working as a team but taking a lead to maintain effective incident queue management.
• Working knowledge of supporting Microsoft Windows operating systems
• Solid understanding of hardware trouble-shooting of laptop/desktop environments.
• Proficient in the use of Microsoft Office products.

Does this appeal to you? If so, we wish to hear from you.  

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.          

                                                

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.