Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a motivated and versatile individual to join our team, working with key customers in North America. This role provides the opportunity to work alongside the world’s leading mining companies with the latest in fleet management software and autonomy technology. Fleet management systems and autonomy are sophisticated investments, and the customers that use them are equally cutting-edge. This position offers management-level exposure as mining companies look to Caterpillar’s expertise to advise and implement mining operational best practices and procedures with respect to both fleet management systems and autonomy technology. This role’s work roster will align with that of our customers and may adjust based on the project you are currently focused on. Your knowledge of MineStar Fleet Management System will assist mine sites in optimizing system performance.

What you will do:

• Assisting the Implementation Team install and configure MineStar® Fleet.

• Coaching the mine operations group to achieve maximum performance of MineStar® Fleet.

• Supporting and advising MineStar® Fleet Controllers in all aspects of Minestar® system performance, including minimizing downtime.

• Assisting the Implementation Team install and configure MineStar® Command.

• Providing technical support to MineStar® on-board maintenance Supervisors and Technicians.

• Through close collaboration internally and externally, you will become a trusted advisor for the customer.

• Supporting hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.

• Measure, benchmark and report on MineStar® Fleet System performance, and suggest opportunities for improvements.

• Developing training and process material.

What skills you will have:

Technical Excellence: Extensive experience in mining technology products and product applications, including Fleet Management systems; ability to develop and provide solutions to significant technical challenges.

Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
 

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner..
 

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
 

Effective Communications: Superior communication skills – both written and verbal – that range from operational and technical discussions to dealer and executive presentations. Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
 

Problem Solving: Excellent problem-solving skills – strategic, inquisitive, solution-focused, and engaged in peer-to-peer support.  Ability to multi-task and thrive in a fast-paced environment.
 

Relationship Management: Superior relationship building skills and the ability to influence teams to successfully execute all aspects of customer agreements. Strong change management skills.

Top Candidates will also have:

College degree in mining engineering, automation, or IT.

Working knowledge of Caterpillar, heavy equipment, product support, telematics, safety, and environment operations. 

Demonstrated deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management.  

Field experience working with/for Cat Dealers or customers.  

Additional information:

The location for this position is Alberta, BC, or Ontario

This position will require 25 – 50 % travel.

Sponsorship is not available.

Relocation assistance is not available for this position.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• Defined Contribution Pension Plan

• Employee Share Purchase Plan

• Short and long-term disability coverage

• Life Insurance

• Employee Assistance Programs

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Posting Dates:

October 11, 2024 - October 20, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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