Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

Being the customer service company in the world. 

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #:

033414 LN Technical Analyst (Open)

Job Description:

We are looking for a seasoned IT Application Technical Analyst & Admin to support and continuously improve Greif’s global enterprise application landscape, with a primary focus on Infor ERP LN and its ecosystem.

This role sits within the Global Applications Technical Support team, where the main responsibility is operational excellence (run & optimize) of business-critical systems. In addition to day-to-day support, you will contribute to ongoing improvements, automation, and selected project initiatives.

We are looking for proactive individuals who take ownership, show initiative, and drive results beyond assigned tasks.

Key Responsibilities:

Operational Ownership

• Take end-to-end ownership of assigned application areas within ERP LN and related platforms
• Monitor, troubleshoot, and resolve complex technical and performance issues
• Drive root-cause analysis and ensure sustainable fixes implemented
• Ensure system stability, performance, and compliance with SLA and DR requirements
• Maintain and improve monitoring, alerting, and operational procedures

Continuous Improvement & Automation

• Identify opportunities to improve, simplify, or automate recurring operational activities
• Contribute to enhancing system performance, reliability, and maintainability
• Explore and leverage modern technologies (including AI and low-code tools) to improve support and efficiency

Infor ERP LN & Application Support

• Support and maintain Infor ERP LN, Infor OS, ION, LN UI, and related platforms
• Actively support technical implementation and enhancement activities
• Work closely with Integration, Development, and Infrastructure teams to support and improve end-to-end solutions
• Provide technical input during changes, upgrades, and project activities

Education and Experience:

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience
• A minimum of 5 years proven experience with Infor ERP LN – in a technical implementation & administration role

Knowledge and Skills:

• Strong troubleshooting and analytical skills
• Solid knowledge of Linux/Unix and Oracle databases – Strongly preferred
• Ownership mindset – takes responsibility and drives issues to resolution
• Proactive approach – identifies problems and improvements and takes action
• Hands-on and pragmatic – able to operate effectively in an operational environment
• Continuous learning – interest in new technologies, including AI and automation
• Collaboration – works well across teams and cultures
• Experience with automation, scripting, or DevOps practices
• Exposure to AI-assisted tools/agents or low-code platforms
• Familiarity with ITIL or structured support environments

Important Note:

This is a technical role requiring proven hands-on experience with Infor ERP LN, in a technical implementation or admin role. Candidates without relevant ERP LN experience or with primarily junior profiles will not be considered.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.