Job Summary: We are seeking a detail-oriented and experienced EUC Packaging Ops Analyst to join our End User Technology team. The ideal candidate will be responsible for managing and supporting the packaging and deployment of software applications for end-user computing environments. This role involves collaborating with cross-functional teams to ensure the seamless operation and optimal performance of software packages.
Key Responsibilities:
- Develop, test, and maintain software packages for end-user computing devices, including desktops, laptops, and mobile devices
- Collaborate with cross-functional teams to implement and maintain packaging policies and procedures
- Troubleshoot and resolve issues related to software packaging and deployment
- Monitor and optimize packaging infrastructure, including resource allocation, capacity planning, and performance tuning
- Implement and maintain security protocols and compliance standards for software packages
- Develop and maintain documentation for packaging configurations, processes, and procedures
- Conduct regular assessments and audits of packaging environments to identify and address potential issues
- Provide training and support to end-users and IT staff on packaging technologies and best practices
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3-5 years of experience in software packaging and deployment
- Expertise in package deployment tools such as Microsoft Intune, SCCM, and JAMF
- Strong knowledge of endpoint security and compliance standards
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, JAMF Certified Technician) are a plus
Preferred Skills:
- Experience with scripting languages (e.g., PowerShell, Python) for automation tasks
- Knowledge of mobile device management (MDM) solutions
- Understanding of network fundamentals and troubleshooting