Cloud Engineer - Incident Command
Posted:
10/29/2024, 11:42:06 AM
Location(s):
Porto, Portugal
Experience Level(s):
Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Hybrid
Pay:
$96/hr or $199,680 total comp
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- 50% driving cross-functional teams to resolve incidents,
- 25% providing technical recommendations for reliability improvements, and
- 25% developing tooling improvements for our own team’s automation.
- Good understanding of the nature of distributed systems and cloud providers.
- A strong sense of emotional intelligence while leading teams with a diverse audience.
- Ability to interact with multiple audiences, including developers, managers and senior executives.
- Knowledgeable in UNIX Operating System fundamentals.
- Understanding of docker containerization and orchestration basics.
- Familiar with network programming concepts and protocols.
- At ease with at least one scripting language.
- Strong communication skills, verbal and written; including spotting the typo on this line.
- Experience with cloud providers such as AWS, Azure, GCP, etc.
- Knowledge of an application or systems language.
- Knowledge of VoIP concepts and protocols.
- Familiar with toolsets such as Jira, PagerDuty, Kibana, Grafana, etc.
- BS in CS / Software Engineering, or equivalent.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
#LI-ND1 #LI-HYBRID
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Five9
Website: https://www.five9.com/
Headquarter Location: San Ramon, California, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Public
Last Funding Type: Debt Financing