Responsible for managing, monitoring and coordinating fraud risk management for credit and debit card processing.  Directs and oversees fraud analysts, manages and coordinates the fraud risk and operational activities for assigned functional area(s)/region(s). Leads fraud mitigation initiatives and participates in the review and recommendation of operational systems and procedures affecting assigned units from an operations perspective. Ensures quality service and effective operations support for all the assigned internal and external customers. Accomplishes results through the effective management of staff that could include hourly and exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations

Responsibilities Include

• Manages workflow and ensures that service expectations are met

• Makes timely and effective decisions on accounts based on the level of risk and the opportunity to mitigate losses

• Monitors cases assigned to Internal Fraud Investigators to ensure appropriate and timely progression

• Analyzes, interprets and resolves inquiries from customers and/or internal clients regarding policies and procedures applicable to the assigned area

• Oversees the day-to-day management of the team and develops the careers of the individuals on the team and assists with new employee onboarding and coaching/mentoring of new/existing team members

• Ensures effective management oversight to ensure no audit findings

• Identifies and builds relationships with strategic partners, sales channels and internal customers

• Documents operational tasks and reporting to upper-level management

• Compiles and analyzes reports for management and develops proposals for process

• Takes the lead role in developing, planning, and managing proposals for process improvements

• Assesses the risk associated with newly discovered fraud trends and recommends solutions while managing risk

• Analyzes fraud trends and recommend/develop new fraud rules to mitigate losses

• Understands information security requirements due to the increased level of access to highly secure information and maintains confidential account and financial information

• Serves as liaison to internal and external auditors, regulators, and customers in audits/examinations

• Understanding the importance of weighing risk vs revenue while also considering the impact of the decision to the customer and the reputational risk to Elavon

• Ensures compliance with regulatory requirements, including Bank Secrecy Act obligations, U.S. Bank policies, and internal procedures and guidance

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Demonstrated leadership skills

• Excellent organizational and project management skills

• Three to five years of operations-related experience

• Proficient in Microsoft Office, internet resources, social media, and ability to learn proprietary software.

Preferred Skills/Experience

• Prior fraud experience

• Prior management experience

• Superior knowledge of operation functions, systems, policies, and procedures for the assigned area

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Well-developed customer relations skills

• Strong analytical skills relative to evaluating fraud trends and fraud prevention infrastructure

• Excellent presentation and strong verbal and written communication skills

• Proven success in setting expectations and maintaining accountabilities.

• Adept at change management

• In-depth understanding and practical application of applicable laws and regulations

• Well-developed ability to resolve complex problems with minimal guidance

• Strong creative, analytical and problem-solving skills

• Ability to effectively manage and engage a team of hybrid or remote staff

Location

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.