Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : University degree in computer science engineering or equivalent

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving complex issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Identify and resolve issues within multiple components of the applications. - Provide technical support to end-users. - Troubleshoot and resolve complex issues. - Collaborate with cross-functional teams to ensure effective problem-solving. - Contribute to the continuous improvement of application support processes. - Stay updated with the latest technologies and industry trends. - Train and mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS, Mainframe DevOps. - Strong understanding of software troubleshooting and problem-solving. - Experience in analyzing and resolving complex application issues. - Knowledge of application support processes and best practices. - Excellent communication and interpersonal skills. - Ability to work effectively in a team environment. - Good To Have Skills: Experience with cloud-based application support. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM z/OS. - This position is based at our Bengaluru office. - A University degree in computer science engineering or equivalent is required.

University degree in computer science engineering or equivalent

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.