Role Description 

The Consumer Duty Specialist is required to support the implementation and application of the Risk Management Framework responsibilities, as well as having a critical role in ensuring that the company adheres to consumer duty principles, by analysing the current operation, and continually developing the business to align to the regulation values.

Specific Role Responsibilities  

Key responsibilities will include:

• Conduct regular assessments across the business to ensure compliance with consumer duty principles and regulatory requirements.

• Maintain thorough documentation of compliance activities and findings.

• Develop and deliver training programs to ensure employees understand consumer duty principles.

• Promote a customer-centric culture within the organization.

• Identify potential risks to customer outcomes and develop strategies to mitigate these risks.

• Conduct impact assessments for new products, services, and changes to ensure they meet consumer duty standards.

• Review existing MI, and ensure it continues to be fit for purpose, and in line with FCA guidance and expectation

• Implement best practices and innovative solutions to enhance customer outcomes.

• Root Cause and thematic analysis along with working with the business to improve the control environment.

• Ensure all client queries daily tasks and Ruleguard tasks are completed within agreed deadlines.

• Completion of Daily MI reporting and submitting to Senior Management for review.

• Attendance of internal and external client calls where required.

• Continually monitor the landscape for any upcoming changes to requirements or regulations that may impact the company and operations.

People

• Ensure all mandatory training is completed in a timely fashion.

Governance

• Attending client meetings to discuss regulations, and key trends.

• Attend internal meetings and working groups to assist with delivering any key actions/ projects in relation to Consumer Duty.

• Where appropriate chair internal meetings to provide updates to key individuals on current status/ upcoming landscape.

Functional Area Responsibilities 

• Continue to support the Team purpose and ensure the Operational Risk & Control function delivers value and assurance to FNZ and our client base.  

• Promote and actively develop a risk aware culture within FNZ 1st line. 

• Be proactive, organised and actively provide ideas of innovation and process improvement. 

• Build and maintain excellent relationships with key internal stakeholders and clients to ensure engagement with our strategy.   

• Be informed of sector-wide developments and those beyond the business sector. 

• Undertake any other reasonable duties, as determined by the 1st line - Head of Function

• Ensure all mandatory training is completed in a timely fashion.

• Encourage a culture of openness and ethical decision making within the team. 

Experience required 

It is incumbent upon the Operational Risk & Control Analyst to ensure they are competent and have high performance in the following areas:

• Written and verbal communication should be of a high standard, along with the ability to influence and challenge.

• Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and oral.

• Numeracy and literacy

• Punctual and deadline driven.

• Analytical thinking

• An ability to work within tight time constraints

• Conducting meetings and presentations skilfully

• Strong attention to detail

• Execution focussed

• Strong negotiation skills

• Ability to be objective

• Professionalism and diplomacy

• Be able to understand complex edicts, regulation guidelines, insurance products, and financial legislation

• Fully IOC qualified

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About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.