The Opportunity...
We are seeking an experienced Lead Verification Representative to manage a team of Verification Representatives in our growing Insurance Services Division. This role is crucial in ensuring high-quality standards across all verification processes, supporting a remote team that pre-qualifies insurance-seeking customers and transfers them to licensed agents. As a Lead Verification Representative, you will work closely with the Sr. Call Center Manager to maintain operational excellence and drive team performance.
What We're Looking For...
Strong written and verbal communication skills with the ability to manage and motivate a remote team.
Attention to detail and the ability to analyze and act on performance metrics.
Organizational skills to manage multiple tasks and deadlines effectively.
Experience with call center operations, ideally in a verification or customer service environment.
Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
Experience with Google Docs or Microsoft Office.
Self-starter who works well within a team, but can thrive independently as well.