JOB PURPOSE

The Account Manager, Open Deck is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They will manage operational functions in the Over-Dimensional and Heavy Haul Open Deck market for new and future business opportunities. Daily responsibilities will include executing detailed OD/OW quoting requests, along with high levels of customer facing communication. This advanced role will require extensive collaboration internally and across different levels of the customer's organization. Servicing the customer and continuing to sell our OD/HH services to current and prospective customers will continue to help grow our success in this market. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify and pursue new business opportunities.
• Develop relationships with potential clients in need of heavy haul services.
• Consistent, daily customer communication via email and phone
• Prepare and present detailed quotations and proposals to clients.
• Negotiate terms and conditions to close deals.
• Coordinate monthly account reviews with customer’s decision makers and applicable team members
• Maintain strong communication with carrier sales to ensure freight is moving efficiently and safely on the proper equipment
• Manage account’s RFP/bid packets with applicable internal leaders and departments
• Monitor and manage customer’s credit to limit credit-related problems
• Improve operational services by driving efficiencies through automation, delegation, and employee processes
• Drive contractual volume and add strategic spot volume
• Provide critical thinking for complex customer operational problems and how to solve them
• Work closely with the operations team to ensure the feasibility and cost-effectiveness of proposed solutions.
• Coordinate with the marketing team to align sales and marketing strategies.
• Develop lane-specific relationships with Network Strategy Team
• Work proactively with customer to provide the most cost-effective solutions with the highest quality of service
• Create and maintain account-specific SOP docs to be shared with OS
• Act as an escalation point for customers operational leaders
• Frequent KPI monitoring and communication
• Work alongside Operations Manager and Account Coordinators on plan execution
• Involvement in finding billing/credit/AR resolutions
• Perform other related duties assigned

JOB REQUIREMENTS

• Bachelor’s degree preferred
• 3-4 years’ experience preferred
• Transportation or logistics experience required

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to develop a detailed understanding of specialized equipment and the permitting process to effectively price and move OD/OW freight
• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Federal Compliance Knowledge (DOT, FMCSA, HOS, e-logs)
• Computer Skills: Microsoft Suite (Word, Excel, Outlook, PowerPoint)
• Load optimization and lane management / knowledge of US geographical regions
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative, and can work independently with little direct supervision.
• Organizational and time management skills
• Ability to multi-task in a high-pressure environment
• Strong attention to detail with excellent follow-up
• Excellent communication skills, both written and oral
• A proven track record in service, attendance, and reliability
• Must display a professional attitude with internal and external customers.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT
Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT
Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING
This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL
Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.