Job Title: Worn Wear Operations Associate  

Reports To: Sr. Supervisor, Worn Wear 

Scope: Individual Contributor, O2 

Location: Reno, NV 

Schedule: Monday – Friday, 7am Start Time 

Duration - Fixed Term Contract (February 3rd - May 15th)

Interview: Qualified candidates will be invited to attend an on-site interview on January 9th, 2025. 

Compensation 

Hiring rate: $22.55 

At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate’s skills and capabilities for the job compared with expectations for the position. 

General Summary 

Worn Wear Operations Associates are responsible for executing operational needs and supporting the Worn Wear Sr. Supervisor with daily tasks. This includes quality inspecting garments, processing returns, picking & packing orders, handling photography, and sorting garments for recycle. This is a cross-functional role that will require many hats to be worn within the Worn Wear Department.  

What You’ll Do  

Tasks 

• Follow our company ethos to keep gear in use as long as possible. 

• Support on time operations and fulfilment for Worn Wear by rotating through various workflows within the department. Unique needs include: 

• Inspect garments carefully to determine the next best use and disposition them into appropriate categories. Value added services include launder, minor repairs, and condition enhancement. 

• Credit customers for Digital Trade Ins and Worn Wear Returns. 

• Fold and stock garments to prepare them for online orders. 

• Pick, pack, and ship Worn Wear orders in adherence with SLA’s. 

• Use technology such as RF scanners and Item Identification applications to optimize movement and enter data. 

• Flex to various work functions pending on the needs of the business.  

• Must be able to work on all types of the Patagonia product line. 

• Must be able to meet department production requirements. 

Soft Skills 

• Practice empathetic "active" listening, being fully present in one-on-one and/or team meetings. 

• Participate in an environment where everyone can learn from mistakes, voice their opinions, and ask judgment-free questions. 

• Open-Minded: Possesses exceptional interpersonal skills, including the ability to listen and understand opinions, suggestions, and the recommendations of others, even if they are different from your own.  

• Detail oriented, in a multifaceted environment. 

• A problem solver, with the ability to present creative solutions through thoughtful and well-reasoned opinions based on policy and context. 

Who You Are  

• Deeply passionate and committed to saving our home planet.  

• Thrives in an environment with a high level of autonomy, working with little or no supervision. 

• Good organizational and prioritization skills, detail oriented. Demonstrates flexibility in a changing work environment.  

• Enjoys working with others in a team-oriented approach.  

• Excellent communication skills; written, verbal, and non-verbal (body language).  

• Demonstrates timely and regular attendance and is able to adhere to warehouse attendance policy requirements.  

• Willing to pitch in and help others out during slower work periods.  

• Exercises sound judgment and follows all safety guidelines.  

Experience You Bring  

• Relevant warehouse experience preferred. 

• Knowledge of Patagonia and its products preferred. 

• Understanding and willingness to work with clothing that is dirty. 

• Basic computer skills required. 

• Strong attention to detail, problem solving and organizational experience. 

• Experience working in a fast-paced and deadline driven atmosphere 

• Cross-functional flexibility in a changing environment 

Physical Requirements  

• Ability to bend, stoop, and stand for prolonged periods of time.  

• Ability to perform routine tasks for extended periods of time. 

• Ability to safely lift and carry up to 50 lbs. at times above shoulder height.  

• Ability to read and comprehend safety material and facility required documents. 

• Ability to follow all warehouse safety requirements.  

Employee Conduct