At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This role is responsible for reviewing moderately complex and occasionally complex diminished value claims for insureds and claimants. The individual reviews damage estimates assess diminished value and contacts the involved party to negotiate and settle the claim for diminished value. This individual provides work guidance and direction to fewer senior employees. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

• Advocating for insureds and claimants by ensuring their concerns about diminished value and repair processes are thoroughly addressed. 
• Reviewing vehicle damage, prior repairs, and market value to assess the impact on the vehicle’s resale value
• Handling 6-7 claims per day, efficiently managing workload while maintaining high-quality service
• Explaining technical repair details in a way that is clear and understandable for customers
• Negotiating settlements with customers and third parties based on policy guidelines and market research
• Managing pending claims within a 30-50 claim range, ensuring resolution within 30 days
• Effectively handling difficult conversations with empathy and professionalism to ensure customer satisfaction

A day in the life of the Field Auto Damage Appraiser, and what it takes to do the job!

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 
• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
• The Recorder – Your Eye for Detail Keeps Everything on Track - In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (which we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Preferred Experience 

• You have 12 months or more of experience writing Auto collision estimates  
• You have prior experience using an auto estimating program such as: CCC One 
   

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: 

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching 
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement 
• Paid time off
• Tuition reimbursement 
• Wellness incentives
• Learn more by visiting Allstategoodlife.com

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. This position is not available for residents of Washington, California, Alaska, and Hawaii.

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Skills

Asset Evaluation, Asset Valuations, Auto Estimating, Auto Insurance, Body Mechanics, CCC ONE, Claims Negotiations, Conflict Management, Negotiation, Prioritization

Compensation

Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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