The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes

Responsibilities:

• Ensure Transportation arrangements are made for shipments by the following:

• Monitor customer load board and information flow in the Transportation Management System

• Maintain any team mailboxes

• Perform relationship and knowledge-based exception management to any pre-defined processes

• Document and organize existing standard operating processes

• Learn multiple job functions within assigned team

• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers

• Meet operational metrics

• Conduct CHR systems trainings to external CHR customer representatives

• Manage reconciliation of daily, weekly, monthly, and quarterly reports

• Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition

• Act as a resource and support for peers when needed

• Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• Bachelor’s degree from accredited college or university

• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics

• Ability to work flexible schedule on occasion

• Ability to travel up to 5% (domestic and/or international)

• Fluent in English (written and verbal)

Preferred Qualifications:

• Information systems acumen

• Proficient in Microsoft Office Suite of programs

• Ability to present to a variety of audiences

• Ability to think critically, analyze data and solve problems quickly and accurately

• Ability to work in a team oriented and fast-paced environment

• Ability to prioritize and handle a variety of tasks

• Continuous improvement mindset

• Excellent customer service skills

• Strong written and verbal communication skills

• Ability to adapt to an ambiguous and changing environment

• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.