Posted:
9/19/2024, 4:39:51 AM
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that.
Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey.
We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.
As Allē Success Specialist, you will report to Director, Customer Success, as well as continuously collaborate with key stakeholders across the business to solve the most important technical problems.
The Allē Success Specialist is responsible for educating and empowering our business customers to effectively utilize the Allē for Business suite of products. Training curriculum may be delivered via various blended learning options, including live virtual webinars, recorded webinars, and recorded GIFs to ensure effective and engaging learning experiences.
Key Responsibilities
Be the “face” of Allē for Business suite of products for business customers: Enthusiastically represent Allē for Business in demos and webinars
Ensure business customers receive the right first impression: Respond promptly to business customer inquiries received through email. If necessary, determine if the communication needs to be handled by another team
Be a trusted source of product knowledge: Develop and maintain an in-depth knowledge of Allē for Business suite of products.
Promote value through customer experience
Use your deep product knowledge to help answer business customer questions and provide direct product guidance
Utilize and monitor business customer nurturing and retention campaigns: Using CS tools, move business customers through the 30-day funnel, beginning with a demonstration of the Allē for Business suite of products
Maintain data, records, and documentation to ensure all required information is being gathered correctly in CS tools. Utilize CS tools to track customer interactions.
Maintain a minimum of 4.9% CSAT score
Manage business customer’s success, and turn business customers into fans
Provide defined support and guidance to business customers post-training to ensure successful adoption of Allē for Business products for the first 30 days
Required Qualifications
College diploma and/or equivalent work experience
1-2 years' experience in a customer success, training or teaching capacity
Highly competent facilitation, interpersonal, and communication skills
Skilled at video conferencing including managing chat
Self-motivated and well-organized
Strong curiosity and always looking at ways to understand more
Adept computer skills, specifically in tools such as Salesforce (or other major CRMs), Gainsight (or other CS tools), Microsoft and Google suite of products, chat and video conferencing tools, LMS software a plus.
Team player with the ability to build and sustain credibility with Allergan customers and internal teams
A great attitude and proven ability to be an effective collaborator
Must have the ability to work off standard hours, as required
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
Website: https://www.allergandatalabs.com/
Headquarter Location: Irvine, California, United States
Employee Count: 11-50
Year Founded: 2018
IPO Status: Private
Industries: Information Technology ⋅ Pharmaceutical ⋅ Service Industry