Posted:
6/24/2025, 2:01:23 PM
Location(s):
Gurugram, Haryana, India ⋅ Ahmedabad, Gujarat, India ⋅ Gujarat, India ⋅ Haryana, India
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
POSITION RESPONSIBILITIES:
Independently performs investigation and resolution of customer disputes including but not limited to unrecognized charges, non-receipt of goods, etc.
Sets priorities and work routines to meet the operational commitments of the Dispute Factory team.
Works with cross-functional teams to efficiently implement process improvements based on the RCA of issues received.
Executes strong problem-solving skills to resolve customer disputes and provides recommendation on resolving complex issues.
Extends necessary inputs to Training Quality team and Customer Service team in order to proactively avoid disputes resulting from Order Entry.
Reviews invoices disputed by the client and tags it accordingly to validity. Logs dispute cases in SFDC and FSCM for visibility and traceability of dispute cases.
Tracks improperly executed invoices and identifies compliance and/or training challenges for relevant parties causing the disputed invoices.
Handles queries from customer on disputed invoices. Provides timely feedback to customer on the query raised with proper solution.
Processes necessary financial documents like credits/debits wherever needed to close a dispute case.
Redirect to appropriate team in case solution must be sought from other departments.
Validates appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
Creates necessary tracker/reports to ensure that disputes are followed through and closed timely.
In charge of daily management and processing of customer cases/disputes, dispute aging reports, issuance of credit & debit memos.
Completes month-end and quarter-end reporting duties. Provides interpretation that may be used as business insights.
Provide timely and accurate analysis of customer disputes, credits, and cases to the management team.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Website: https://www.medtronic.com/
Headquarter Location: Mumbai, Maharashtra, India
Employee Count: 1001-5000
Year Founded: 1979
IPO Status: Private
Industries: Health Care ⋅ Manufacturing ⋅ Medical Device