The Dispute Resolution Analyst is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios.

What you will do:

• Support Disputes 800 line for Disputes & Queries
• Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.
• Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers
• Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
• Drive root-cause resolution of most frequent and significant disputes.
• Run the reports needed to monitor their assigned portfolio of disputes.
• Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
• Apply knowledge of U.S. taxes related to invoicing and credit processing when resolving tax-related disputes.
• When needed, take on complex reporting and support on Power BI enhancements
• 1st point of escalation for unresolved or incorrectly resolved disputes by Disputes Analysts
• As needed, provide information for reports on Open Disputes
• Partner to maintain accurate customer master data elements
• Proactively and timely escalate large disputes issues
• Work with other Invoice to Cash teams to help resolve operational issues and improve processes
• Performs other adhoc work as assigned by management -related to process improvement projects.

What you need:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field.
• Intermediate to advanced MS Office Suite
• Fluent spoken and written English
• Experience in SAP   
• 3 – 5 years of relevant experience in a AR roles