Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Wireless Technologies Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
We are looking for a Senior Wireless WAN Engineer to lead operations, support, and implementation of enterprise Wireless WAN (LTE/4G/5G) solutions. This role involves managing large-scale deployments, troubleshooting network issues, and ensuring stable and secure connectivity across distributed sites. US business hours 8am CT to 5pm CT are the working hours for this role.

Key Responsibilities
Provide advanced (L3) operational support for Wireless WAN devices and connectivity (LTE/4G/5G).
Lead end-to-end implementation of WWAN solutions for branch, retail, and IoT environments.
Troubleshoot performance issues related to SIMs, antennas, APNs, signal quality, and carrier networks.
Configure and manage wireless routers, gateways, and VPN/security settings.
Work with telecom operators for SIM provisioning, APN support, and network issues.
Monitor WWAN performance using NMS tools and generate regular reports.
Support routing, failover, and integration with SD-WAN environments.
Maintain documentation, SOPs, and provide guidance to L1/L2 teams.
Participate in planning, optimization, and enhancement of the WWAN environment.

Required Skills
8–10 years of experience in Wireless WAN (LTE/4G/5G) operations and deployment.
Strong knowledge of cellular technologies (signal quality, RSRP/RSRQ/SINR, bands, antennas).
Hands-on experience with WWAN platforms (Cradlepoint, Cisco, Meraki, Sierra Wireless, Peplink, etc.).
Solid IP networking skills (routing, VPN, NAT, DHCP).
Experience working with telecom carriers for SIM/APN management.
Strong troubleshooting, documentation, and communication skills.

Preferred Qualifications
Certifications: CCNP/CCIE, Cradlepoint CPCNA/CPCNP, Meraki CMSS, or equivalent.
Experience with automation (Python/API) and monitoring tools.
Exposure to SD-WAN and cloud VPN integrations.

Soft Skills
Strong ownership and problem-solving ability.
Clear communication and teamwork skills.
Ability to work independently and support critical incidents.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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