Job Description:

Job Overview

As a Client Success Manager (CSM), you will be the key player between our clients and our Consulting & Engineering Services (CES) organization. You will drive revenue growth, ensure delivery excellence, and maintain strong client relationships. You will coordinate all CES-related activities within your account(s), represent the client’s voice internally, and be instrumental in executing strategic goals. The role demands a mix of business acumen, relationship management, and operational oversight, making it ideal for professionals who thrive in dynamic, client-facing environments.

About DXC

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

For more information, visit www.dxc.technology

What This Position Offers You

• Ownership of key strategic client accounts.
• Influence on long-term revenue growth and account development.
• Opportunity to lead a cross-functional virtual team.
• Professional growth in a dynamic, global tech company.
• A hybrid work model that promotes flexibility.

Key Responsibilities

Revenue Growth

• Partner with market leaders to develop strategic account plans.
• Own and manage a pipeline of opportunities below $5M.
• Lead efforts to ensure readiness for contract renewals and secure ongoing engagements.
• Promote a growth mindset within CES teams to identify new business.
• Leverage internal experts (Consulting Partners, Technical Leads, Industry SMEs) to uncover cross-selling opportunities.
• Proactively generate and pursue new opportunities within client organizations.

Client Intimacy

• Serve as the Voice of the Client within CES, representing their goals and expectations.
• Map and connect client’s business goals to internal initiatives and technology solutions.
• Build and maintain strong relationships with key client stakeholders.
• Stay up to date on industry trends, market dynamics, and the competitive landscape.

Revenue Management

• Approve deals under $5M.
• Collaborate with market teams for accurate forecasting of revenue and margins.
• Ensure all contractual obligations are met efficiently and effectively.

Delivery Quality

• Lead a virtual team across all CES personnel assigned to your accounts.
• Own client satisfaction metrics and drive quality of service delivery.
• Interlock with delivery teams to ensure financial performance (margin) aligns with expectations.
• Optimize project delivery via appropriate onshore/offshore ratios, team structure, and automation.
• Oversee delivery of fixed-price projects to time, scope, and budget.
• Accelerate the speed and efficiency of resourcing for client projects.

KPIs & Success Metrics

• Revenue & Margin growth
• Total Contract Value (TCV) won
• Pipeline management (sub-$5M)
• Client satisfaction (Voice of the Customer / NPS)

Your Skills and Experience

• Proven experience in client success, account management, or consulting within the IT services industry.
• Strong commercial acumen and ability to drive pipeline and revenue growth.
• Exceptional stakeholder management and communication skills.
• Ability to navigate complex organizations and influence without authority.
• Experience leading virtual and cross-functional teams.
• A strategic mindset paired with operational discipline.
• Fluent in English & Dutch

Work Environment

• Hybrid work model with flexibility depending on client and project needs.
• Inclusive, collaborative, and performance-driven culture.
• Equal opportunity employer committed to diversity and inclusion.

We provide a clear and dynamic path for career progression, focusing on your strengths and offering continuous coaching from senior colleagues. You’ll work alongside DXC engineering experts who tackle some of the industry’s biggest challenges with innovative thinking and cutting-edge tools. You’ll enhance your skills while contributing to the latest business trends. We’re dedicated to your professional growth, providing opportunities to deepen your expertise and advance your career.

DXC Technology stands for equal opportunities, namely we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.