Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
The Workforce Planning Analyst will play a key role in shaping workforce strategy by owning demand and capacity planning for key operational areas. This role partners closely with senior stakeholders across Operations, Finance, and Leadership to translate complex data and forecasts into clear, actionable workforce plans that drive efficiency and support business growth. You will drive forecasting and planning analyses, influence decision-making through actionable insights, and support the continuous improvement of workforce planning processes and tools.
What Success Looks like in 6-12 months:
You are a trusted workforce planning partner to Operations, influencing key capacity and investment decisions;
Workforce plans are robust, clearly communicated, and consistently used to guide operational and financial outcomes;
Forecast and capacity planning processes are highly accurate, reliable, and aligned across teams.
Who You Will Work With:
WFO department - Data, WFM, and Automation
Finance Department
Operational teams: Customer Service, Partner Service, Customer Operations
Operations Management: Managers, Head, and Directors
You will join a highly collaborative environment where your insights will directly influence operational performance and planning decisions.