MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

About The Team

The MongoDB Technical Services (TS) PMO team is responsible for devising, implementing, and improving essential process frameworks that enable TS teams to leverage advanced technologies and develop tools that enhance security, streamline support processes, and integrate seamlessly into MongoDB’s ecosystem to ensure efficiencies throughout the customer lifecycle. 

As owners of the processes and associated tooling that streamline these efforts for TS, the PMO also manages communication, timelines, scope, and effort across a broad portfolio of programs, projects, and team operations. By prioritizing collaboration and innovation, the TS PMO not only supports internal stakeholders but also delivers significant value to MongoDB's customers, setting new standards in functional excellence. 

About The Role

As "Program Manager, Technical Services" you’ll play a critical role as part of our PMO in the scaling of our elite Technical Services organization.  

In this role, you'll be the driving force behind a portfolio of programs and strategic initiatives, each aimed at revolutionizing our operational efficiency and team capabilities. You'll thrive on complexity and make swift, thoughtful, data-driven decisions that balance outcomes across the function and organization. Your ability to anticipate obstacles, work through developing problem spaces, influence cross-functional alignment, and realize strategic outcomes will be crucial in maximizing our collective impact.

The ideal candidate will:

• Be a Leader: Driven by an attuned sense of priority and urgency to deliver on the right things at the right time. Orchestrate multiple, interconnected projects, programs, and portfolios to maximize long term benefits. Drive high-level decision-making that aligns program objectives with organizational goals and customer needs
• Own the Strategy: Establish the strategic vision and maintain comprehensive governance structures for your programs. Oversee all plans, timelines, and resources to ensure cohesive delivery across the entire portfolio
• #BuildTogether: Build credibility and earn trust in all your interactions. Lead your teams, stakeholders organizations toward simple, coherent approaches. Facilitate high-level communications and strategic forums to align your programs and portfolio across all organizational levels
• Have a knack for looking around corners: Recognize patterns in a sea of information and take action accordingly. Anticipate program-wide risks and opportunities. Develop strategies to mitigate issues across multiple projects and programs, manage interdependencies, and capitalize on synergies within the portfolio
• Follow the data: Understand how data contributes to better story telling. Devise compelling program-wide metrics and analytics frameworks. Leverage cross-program data to inform strategic decision-making and drive continuous improvement across the entire portfolio
• Detest surprises: Sweep nothing under the rug. Establish clear program objectives, scope, deliverables, and roadmaps in partnership with senior leadership and key stakeholders that account for dependencies, constraints, and conflicts. Ensure alignment between individual programs and overarching portfolio goals
• Live in the future: Take a long term position in all that you do and help others see the big picture. Develop long-term program strategies that anticipate evolving business needs. Implement scalable frameworks and best practices that elevate program management capabilities across the organization
• Be a good human: Leave your ego at the door. Model accountability and create the structures that help cultivate it in others. Provide mentorship and guidance to teams across your programs. Foster a culture of ownership, integrity, and collaboration that spans multiple teams and departments.

Should I apply?

If you’re passionate about building things for the long term, are eager to learn, and willing to tackle new challenges, we encourage you to apply – even if you don't meet all the criteria listed. We value diversity and welcome candidates from all backgrounds.

This role can be based out of our London office. 

Requirements

• Experience: At least 5+ years in a program or portfolio management role overseeing a portfolio of complex, interdependent programs in a technical environment. Proven track record of delivering strategic outcomes through multi-program initiatives across various methodologies
• Communication & Consensus: Exceptional ability to articulate program vision, status, and impact to diverse audiences. Orchestrate collaboration between senior leaders, cross-functional teams, and external stakeholders to ensure program outcomes align with organizational strategy and customer needs. Skilled at influencing without authority and facilitating high-level strategic discussions to drive results
• Adaptability: Navigate complex, evolving program landscapes. Ability to pivot program direction in response to changing business priorities while maintaining overall strategic alignment across the portfolio
• Improvement: Implement program-wide continuous improvement initiatives. Foster a culture of innovation and efficiency across multiple programs and portfolio teams
• Optimization: Develop and execute strategies for optimal resource allocation across the program portfolio. Balance competing priorities and interdependencies to maximize overall program impact
• Change: Lead large-scale organizational and structural changes through strategic program and portfolio initiatives. Ensure smooth adoption of new processes, tools, or methodologies across multiple teams and departments

Success Measures

• In 3 months you will have gained a comprehensive understanding of MongoDB's ecosystem, fully integrated into TS & PMO processes, and begun developing a strategic roadmap for your program and portfolio
• In 6 months you'll have established robust program governance structures, aligned multiple projects and programs with our organizational goals, and demonstrated initial strategic impact across your portfolio
• In 9 months you'll have identified opportunities for program-wide operational improvements, built consensus among senior stakeholders for these initiatives, and begun implementing changes that enhance overall program and portfolio effectiveness to materialize organizational value

What's In It For You

• Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we celebrate knowledge sharing and mentorship. We care about your career growth and strive to help you achieve your goals
• Work-Life Harmony: Our team puts a high value on work-life harmony. It isn't about how many hours you spend at home or at work; it's about the flow you establish that benefits both parts of your life. We offer flexibility and encourage you to find your own balance
• Empowerment & Autonomy: Our team believes in empowering you to #OwnWhatYouDo and #MakeItMatter. You'll receive the support you need to achieve a high level of independence
• Location & Flexibility: MongoDB provides multiple working model options for our employees, including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office. These working models may be dependent on specific roles and are mutually agreed upon between employees and their managers
• Generous compensation package: MongoDB believes in the value our employees add to the company and we pay in the top 95th percentile. Salary is just one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Compensation at the time of offer is unique to each candidate based on a variety of factors such as skill set, experience, qualifications, and work location

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.