Job Summary:

JOB DESCRIPTION – Salesforce Technical Architect

Location: Remote, United Kingdom with occasional travel

Contract Terms: 12month Fixed Term Contract

THE TEAM

Join our Global IT and Salesforce Technology team, working closely with our Salesforce Business Analyst, Operations, and PMO teams, as well as wider IT functions like service delivery and cloud systems.

Our Global Salesforce Team supports B2B Salesforce across Live Nation and Ticketmaster, with nearly 2,000 users in over 25 countries. With core teams in North America and the UK, we also embrace remote working.

We pride ourselves on strong relationships with business leaders and have a business-first, technology-second mindset. Collaboration, support, and maximizing team potential are at the heart of what we do.

This role supports the UK-based Salesforce app, Halo, a mission-critical system utilizing Lightning Web Components, Flows, and Platform Events, with several integrations across Live Nation systems

THE JOB

This team is “client facing” in that team members often collaborate directly with the business to further project goals, such as collecting or clarifying requirements or coordinating user acceptance testing. All team members must be comfortable interacting with nontechnical staff at all levels and will apply communication and analysis skills in addition to core technical capabilities.

This role is to own technical architecture for the Halo application. Halo was launched in early 2024, and is poised for significant expansion over the coming months and years.

This role works with a dedicated technical team supporting Halo made up of developers and administrators. There is a significant and growing backlog of changes and enhancements requested from the business, and the person in this role will ensure that the requirements are designed, implemented, tested and rolled out to the highest standards.

This individual will become the final authority on the Halo app. As new features are proposed and added, the Technical Architect will produce documented solution designs. He or she will then work with the development team to execute them. The Architect may be called upon to implement solutions directly.

The Architect is ultimately accountable to deliver solutions that are scalable, maintainable, secure, and compliant. The business’ overall satisfaction with the app is also paramount.

This role does not have direct reports.

WHAT THIS ROLE WILL DO

• Responsible for ensuring that Halo accurately meets the defined expectations of the business, ensuring that thorough testing is implemented, and performance and security requirements are aligned to our global corporate Live Nation Entertainment policies and standards. 
• Develop and document solutions to business requirements.
• Build and maintain strong relationships with business stakeholders.
• Work with project managers, business analysts, developers and administrators to execute the designs.
• Write code and/or configure Salesforce as necessary.
• Set and enforce quality standards.
• Meet with business leaders to discuss upcoming work, to gauge feasibility, define scope, and implementation plans.
• Build technical standards, best practices, and processes with the Global Architect
  • Maintain documentation
  • Champion adherence with the technical staff
  • Conduct routine reviews of work from the team
  • Provide guidance to technical staff on best practices, architectural techniques, and methodologies as appropriate to the task at hand.
• Minimize creation of technical debt.
• Be an authority on Salesforce technology and capabilities for the Salesforce technical and administration teams, as well as to our business stakeholders.
• Implement and maintain an environment and DevOps process based on Copado.
• Be the final point of escalation for technical issues arising from operations/admins, developers, and DevOps.
• Be the main point of contact for major incidents and other production issues.
• Mentor junior members of the technical team.
• Attend regular planning meetings and daily stand-ups.
• Identify and confirm technical design risks and develop mitigating approaches.
• Participate in technical design workshops with the wider Salesforce Team, IT Teams, and the business (where applicable).  
• Ensure all technical documentation/records are kept up to date, following any system changes and new project implementations.
• Collaborate closely with the global IT business applications teams where applicable to implement integrations.
• Following TM PMO Project Management methodologies and Agile, for successful delivery of projects.
• Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies. Provide thought leadership on Salesforce technology.
• Travel as necessary, including international travel – 20%.

TECHNICAL SKILLS/COMPETENCIES

• Required
  • Career Salesforce professional
  • Proven years’ hands-on experience in a technical leadership capacity on the Salesforce platform
  • Rock solid and holistic understanding of Salesforce
  • Outstanding problem solving skills and creativity
  • Salesforce Certified Application Architect or Salesforce Certified System Architect
  • Hands-on experience configuring Salesforce solutions with an emphasis on Lightning Web Components.
  • Strong “instincts” to build solutions that are architecturally sound, maintainable, and scalable
  • Completed 3+ or more enterprise-level projects through the full project lifecycle – requirements, design, build, test, deployment.
     
• Strongly Preferred
  • Salesforce Certified Technical Architect
  • Client-facing experience in a consulting organization
  • Experience with a highly interconnected Salesforce application, with a strong preference for Mulesoft experience
  • Knowledge of options and how to handle security requirements such as single sign on and data security
  • Experience as a business analyst or project manager
  • Bachelor’s degree. Candidates with nontechnical or alternative academic backgrounds are welcome.

BEHAVIORAL SKILLS/COMPETENCIES

• Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions
• Strong customer service orientation - ability to interface effectively and establish quick credibility with enterprise business leaders, as well as support team members to maximize their potential
• Ability to lead and work in an Agile development environment (i.e. Backlog Refinement, Sprint Loading)
• Ability to travel for training, occasional team meetings, and projects, including international travel (typically 2-3 weeks/year)
• Ability to think clearly under pressure and flexible to change
• Solid analytical and problem-solving skills working with complex system, process, and data issues
• Strong business acumen, innately resourceful, curious, and smart when solving problems
• Time/task management and organization skills to balance competing priorities in a fast-paced environment
• Work well in a virtual team environment with strong collaboration skills
• Meticulous attention to detail, organization, and commitment to quality
• Communicate regularly with user base regarding new features, enhancements, and changes to the system

CULTURE

We’re fans who help fans everywhere get into the live events they love.  Live Nation has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the Fan experience. Your work, our passion… delivering world class experiences – Fan First.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid