Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.

We have an immediate need for a expert level Senior SAP SCM Consultant. The role is full time & fully remote, but the candidate must be based in the USA. Must have excellent customer focus and communication, friendly interaction and passion to help customers. Occasional after hours, weekends and holidays support for urgent customer issues

Responsibilities

• Provide remote-based SAP 4th level support for our global customers in various industries
• Resolve complicated SAP SCM and PP related issues requiring expert level supply chain business process, configuration and functional skills
• Develop strong support-based relationships with our clients, with excellent customer focus and communication, and friendly interaction
• Continuously drive customer satisfaction by tracking issues from start to closure
• Ability to troubleshoot customer issues remotely with extensive SAP experience and good analytic skills

Requirements - must have

• 18+ years of SAP SCM, PP and PP-PI implementation and support experience
• Expert in Production Planning and Production Execution
• Deep understanding of EWM (Extended Warehouse Management)
• Functional Awareness – understanding of SAP business processes flows and master data
• Senior consultancy experience
• Ability to work remotely within a close regional and global team environment
• A proactive approach to learning and adapting new skills as required

Requirements - nice to have

• SAP APO (Advanced Planner and Optimizer)
• SAP MEI (Manufacturing Execution Integration) and Manufacturing Execution Systems (MES)
• Other SAP Logistics modules ex. MM, WM, SD, TM, etc.
• SAP ABAP debugging