Job Description:

Background

An opportunity has arisen to join an Application Support team, working on multiple exciting bespoke applications for a highly prestigious UK based blue chip client working on cutting edge solutions within the manufacturing sector. 

• Location: Based at Raynesway Derby
• Working:  Monday - Friday “office hours” with the potential for some paid over time out of hours to conduct software support.
• The successful candidate will be a UK national and must be based within the UK.  The candidate must be willing to undertake a UK DV application.

Job Description

• Undertake service management and enhancement activities involved in the ongoing delivery of Application Management.  This will include resolving incidents, requests, and changes.
• Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of existing application installations in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.
• Engage in and provide support for transition/transformation efforts.
• Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
• Manage the technical/service relationships: between the company and the customer, between the company and subcontractors/vendors, or among various company internal organizations.
• Work with the key customers, and/or internal businesses/end user representatives (e.g., Account Executive and the Account Delivery Manager) to retain customers and build the business.

Day to day tasks:

• Working with a team of support engineers and client to successfully resolve complex application issues
• Engaging with the vendor if any issues arise
• Stopping/starting the application
• Deploying files on windows servers
• Deploying files in Microsoft IIS

Responsibilities:

Technical Knowledge:

Apply technical and business knowledge to solve application issues that are critical or high-risk. Independently integrate technical knowledge and business understanding to create superior solutions for the company and for customers.

Escalation Management:

identify, manage, and lead escalations via established processes.

Problem Management:

Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

Change Management/Implementation:

Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs. May lead or participate in a Change Advisory Board.

Configuration Management:

Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.

Teamwork:

Work as part of a global, and/or multi-functional team. Lead teams which address operational processes and policies in work area. Seen as a resource and may mentor less experienced team members within the team in one or more technical- /operational policies/standards or business areas. Is a trusted advisor inside and outside the team/technology area.

Desirable Education and Experience

Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field is advantageous but not required, relevant IT industry experience is a must.

Knowledge and Skills:

• Strong understanding of applications development
• Good problem solving skills
• Experience of working in WINTEL operating systems
• Updating and running windows batch files
• PowerShell scripting
• ITIL foundation level Certified.
• Knowledge of ISO20000.

Investment In Training and Development

• Training and knowledge transfer will be provided in the client specific environment set up.
• We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
• We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

• Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
• We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
• We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

• As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.