• You are an experienced Design leader curious about emerging digital technology and fintech 

• Our team is committed to providing the best digital experiences for our business customers

• Together we deliver digital innovation that builds a brighter future for all Australians 

 

Do work that matters 

The Experience Chapter Lead works in a collaborative team environment, leading a Customer Centered Design approach to the creation of effective, cohesive design solutions that meet the needs of varied users.  

In this role, you will own the strategic experience design and governance of a portfolio of work delivering product initiatives across the award-winning CommBank app, NetBank, CommBiz and CommSee. Working closely with the Crew Lead, UX and UI Chapter Leads and Product Owners, you will drive the creation and execution of digital experience strategy, and communicate your vision through high-level design concepts. 

 

See yourself in our team 

As a key partner and member of Tech Foundations, you will be a principal member of the Experience Chapter and Chapter Leadership team. The Experience Chapter sits in Customer Engagement & Digital in Retail Banking Services. Comprised of UX Researchers, Experience Designers, UI Designers, Human-Centred Designers and Accessibility Experts, the Chapter is responsible for delivering inclusive customer experiences across all our digital and assisted touch points, through the application of best practice Experience Research and Design methodology. As a leader within the Chapter, you will own initiatives that contribute to the development of our Chapter capability, including our people, process and craft.

Please note that at this point, this role will not have any direct reports.

 

Where will you go?  

If you live our values and demonstrate the required people and technical capabilities we can offer great opportunities for progression.  

 

Any given week could see you  

• Experience strategy – Creating, implementing and championing an innovative experience strategy and roadmap across our digital platforms, for your portfolio 

• Concepting – Getting on the tools to create concepts to communicate your experience vision  

• Outcome-driven design - Alongside understanding the customer, work with Product Owners to understand business drivers, define UX metrics against those drivers, measure and report on results 

• Portfolio planning - Scoping, planning, and providing estimates for portfolio initiatives, and tracking delivery against budget and timelines 

• Design collaboration - Working closely with researchers, designers, product, engineering and other business stakeholders to deliver feasible solutions that meet customer and business needs 

• Design Practice – Leading the development of design capability and practice within the Chapter, including continuous improvement of people, process and craft 

• Design Operations - Overseeing the management of design operations across your delivery portfolio

• Advocating for design - Ensuring experience design methodology is understood and embedded in product delivery across the broader organisation  

 

We are interested to hear from people who have: 

• Experience designing in any of the following areas, across native and responsive platforms: Business Products, Investments, Money Management, Payments, Open Banking, Staff experience

• Proven design leadership and mentorship experience  

• Extensive experience implementing the end-to-end UX process including scoping, planning and providing estimates for UX deliverables on large/complex projects

• Strong conceptual interaction design and information architecture skills with an ability to know “great” from “good” 

• The ability to see the bigger picture, design and critique design from a strategic perspective 

• Exceptional presentation, communication and influential stakeholder management skills 

• A passion and commitment towards delivering the best customer experience across digital channels  

• Experience in utilising customer research, behaviour analytics and digital analytics to drive design and journey optimisation 

• Awareness of and experience designing within risk regulations 

 

If this sounds like you then apply today!

At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We’re committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 20/10/2024