Senior Assistant II - Transactional Services

Posted:
5/20/2026, 2:25:48 PM

Location(s):
Jakarta, Indonesia ⋅ Jakarta, Jakarta, Indonesia

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Company:

Guy Carpenter

Description:

Mercer Indonesia is seeking candidates for the following position based in the Jakarta office :

Client Support Services –Technician (Reinsurance Treaty Claim)

We will count on you to:

·       Entry claim process from email according to type of claim process; Monitoring timeframe and response from/to the clients & reinsurers

·       Review claims advices from clients; billings according to departmental procedures.

·       Attend to queries from clients, reinsurers, and related parties.

·       Assist in the resolution of claims issues.

·       Processing Reinsurance Claims includes, verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating appropriate claim settlements.

·       Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards

·       Perform other job-related duties as assigned.

What you need to have :

·       University Degree or equivalent experience

·       3 to 5 years of experience in processing claims in a reinsurance environment.

·       Prior experience in the Reinsurance industry, with specific experience of Treaty Reinsurance highly desirable

·       Excellent verbal and written communication skills

·       Excellent Microsoft suite skills

·       Fluent in English

What makes you stand out:

·       Strong willingness to learn and high curiosity

·       Ability to participate in networking events and deliver presentation

·       Strong communication and presentation skills

·       Established leader and self-driven

·       Creative Problem Solver and Resourceful

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.