Channel Delivery Program Manager

Description -

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to Channel Partners on process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.

Responsibilities:

• Deployment of Channel Programs at regional / Country level.
• Engage with Channel partners, lead and direct the services delivery scope, track and manage Partner performance.
• Leads and develops product support, Services & solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
• Represents Channel Services Delivery on product or solution core teams and provides inputs on requirements into product/Service development stages/phases, e.g., Product warranty support, Services support.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive improvements.
• Works across regions/geographies and WW teams to Localize and/or implement new/enhanced services delivery solutions, or programs and associated processes to meet emerging customer/market needs and fuel growth.
• Responsible for adoption of services to deliver maximum value to the end customers.
• Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
• Provides mentoring and guidance to peers and lower-level employees.

Education and Experience Required:

• Typically, 8+ years to establish proven track record in Service Delivery Management.
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking Partner management role.

Knowledge and Skills:

• Strong Stakeholder Management
• Medium to high knowledge of IT, Product and services industry.
• In-depth knowledge of company organization and policies, services offerings, end to end processes & tools
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Demonstrated skills in planning and financial analysis.
• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

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Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement