Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure timely resolution of application issues and technical glitches.
- Perform root cause analysis and implement corrective actions.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
- Conduct regular system audits to identify potential vulnerabilities and recommend improvements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
- Experience in troubleshooting and resolving application issues in a timely manner.
• EMR Analyst will provide primary support for their designated application/module.
• Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
• Provide on-going system support and maintenance based on support roster
• Respond in a timely manner to system issues and requests
• Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
• Handle and deliver Service Request / Change Request / New Builds
• Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs
• Perform/support regular / periodic system patch, maintenance and verification.
• Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization
• Perform/support the work required to comply with audit and security requirements.
• Require to overlap with client business or office hours
• Comply with Compliance requirements as mandated by the project
Additional Information:
- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).
- HUGS Infant Security, Intellisite, Intelli-Site, Access Control, Badging Software, Badge Printing Software, CCURE, Angel Eyes Camera, Swisslog, WhoTube, Pneumatic Tubing System ID Badging.
- Well versed into IIS, system configurations, Apache and Middleware
- Optimize system performance through regular updates and patches.
- Plan and execute system upgrades and migrations.
- Implement and maintain security policies and procedures.
- Conduct regular security audits and vulnerability assessments.
- Communicate with vendors for support.
- Well versed into application installation / software patch upgrades, maintain servers
- Manage user accounts and permissions.
- Provide technical support and guidance to other applications team.
- Develop and maintain documentation for system configurations, processes, and procedures.
- Explore Automation ideas and develop Usecases
- Ready to support during US Business Hours
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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