We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Join our Global Technology Services Management and Support Team!

Reporting to the Director of Platform Engineering. You will provide technical resource management and provide guidance to existing platform engineering teams.

How will you contribute:

Do you enjoy working in a fast-paced environment with highly skilled individuals and solving problems? Would you enjoy being a part of a cohesive, impactful team that likes to have a good time?  Is continuous learning part of your DNA?

We’re looking for an Engineering Manager who is passionate about leading a team with the purpose of enabling visibility of application health and performance data. Contributing to the our AI Operations Team in delivering value and driving successful implementation of the solutions.

Our team provides consulting and application monitoring services to other teams, creates application dashboards and finds innovative ways to surface operational data using an observability tool stack. We are an integral part of a transformation to be a data-driven organization. Our goal is to facilitate quick and easy understanding of the customer and business partner experience for applications in all segments of our global organization.

Responsibilities:

• Lead a team of technology engineers and professionals dedicated to the success of our Observability Framework.
• Collaborate with technical partners to understand implications on Manulife’s technology strategy.
• Develop and maintain a strategic roadmap for AI Operations and Tools, for monitoring and alerts.
• Manage new requests for work from our partner teams across all segments.
• Create visibility of our myriad of data and help our partners understand this data.
• Supporting the team to enhance and develop our tooling.
• Managing communications with our allies in the business using terms and language that they understand (translating Tech-speak to business language)
• Maintaining positive relationships with many internal teams and our vendor partner.
• Track emerging technology and policy trends that might affect day-to-day operations.
• Adapting to quickly changing priorities.

You will bring and continuously build upon the following skills:

• 5+ years’ experience within people and technical leadership roles.
• Excellent ability to provide mentoring, coaching and career development to team members.
• Experience with jira and running agile ceremonies.
• Experience with monitoring tools: New Relic, Moogsoft, CA APM, PRTG.
• Understanding of Reliability Engineering and the benefits of it.
• Respond well to ambiguity and work efficiently to clarify situations and outcomes.
• Collaborative attitude, willingness to work with team members; able to coach, participate in design reviews, support or drive design sessions.
• Good organization and problem-solving skills that enable you to manage through creative abrasion.
• Good verbal and written communication; able to effectively articulate technical vision, possibilities and outcomes.
• You must be passionate about using data to advance our effectiveness and enable superb customer experiences.
• A focus and passion for Innovation, creativity and curiosity; creating excellent customer experiences.
• Confidence to challenge and ask hard questions with different work partners such as colleagues, technical teams and vendors.
• A sense of humor because we want to enjoy doing our work!

What can we offer:

• A competitive salary and benefits packages, with a growth trajectory that extends upward and outward, encouraging learning and development so you can grow your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you: 

Values-first culture 
We lead with our Values every day and bring them to life together. 

Boundless opportunity 
We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 
We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity and Inclusion 
We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 
We build a business that benefits all stakeholders and has a positive social and environmental impact. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Waterloo, Ontario

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.