We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Join our team as a Customer Experience Manager as you lead a group of motivated Team Leads within our Customer Experience organization. In this role, you’ll mentor your team to effectively lead our Associates, helping us deliver a best-in-class customer experience. You will lead operations, efficiency, and service to internal and external customers.  As you continue to build and scale your team, you’ll leverage your leadership and operational skills to coordinate cross-functional initiatives and ensure the successful delivery of a best-in-class customer experience. 

What you’ll do as a Customer Experience Manager

• Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives, and enhance the quality of all customer interactions.

• Participate in the escalation process, including working with customers and other DraftKings departments to resolve customer cases.

• Conduct regularly scheduled team and one-on-one meetings with your direct reports to address any issues, provide updates regarding performance, and provide direction regarding company and department policies and procedures.

• Assist with department administration such as recruiting, training, scheduling, and reporting.

 

What you’ll bring   

• A Bachelor’s Degree or at least 2 years of people leadership experience.

• Meticulous attention to detail and the ability to thrive in a team environment to achieve a common goal.

• Desire to create an exciting and engaging experience in a high-energy, fast-paced environment for our employees.

• Collaborative mindset and proven effectiveness while working on interdepartmental objectives.

• Comfort in a fast-paced environment while maintaining a positive attitude with the ability to work flexible hours on occasion. 

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 84,000.00 USD - 105,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.