We are looking for an Operations Manager to join our Retail Department; as we scale up and drive digital and financial inclusion across our markets.

As an Operations Manager, you will oversee M-KOPA’s retail outlets, ensuring high operational standards across security, shop management, and daily operations. You will manage stock processes, including daily inventory counts, FIFO practices, and stock allocation. A key part of your role will be to ensure the timely repair of phones by working with third-party repair partners. You will also focus on developing Retail Team Leaders, ensuring they are empowered to perform their roles independently.

You will be at the forefront of ensuring our retail outlets operate smoothly, with an emphasis on top-notch security, operational standards, and excellent customer service. The role is deeply tied to our core values of innovation, quality, and customer satisfaction.

You will take charge of stock management, oversee efficient stock allocation, and ensure a seamless phone repair process for our customers. Your leadership will be crucial in developing the retail team, ensuring they are equipped to work independently while aligning with M-KOPA’s commitment to delivering exceptional service and products. If you are ready to make a significant difference in a fast-paced, growth-driven environment, this role offers the chance to create a lasting impact within M-KOPA’s expanding retail footprint.

Expertise

Expertise

We expect you to be comfortable working as part of a team that manages the full spectrum of retail operations, including overseeing security, shop management, stock control, and customer service processes. You will be responsible for ensuring all M-KOPA retail outlets adhere to high standards, manage inventory efficiently, and maintain top-notch customer service.

If you thrive in a fast-paced, results-driven environment and have a strong background in retail management, stock processes, and team leadership, you will excel in this role. We are looking for expertise in retail operations management, including security protocols, shop maintenance, and staff oversight. A solid understanding of stock management systems and practices, with experience in FIFO, inventory counts, and stock allocation via technology, will be essential. You should also have experience in team development and leadership, particularly in a retail or customer service setting, as well as the ability to coordinate with third-party partners to ensure smooth operations, especially around phone repair processes. Finally, excellent reporting skills are required to track performance and meet key performance indicators.

If you are ready to take ownership of M-KOPA’s retail operations and contribute to our ongoing success, this role is for you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.