The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

JOB MISSION

In this role, you will be an ambassador of the Maison, responsible for delivering a unique client experience before, during, and after each sale. You will proactively develop your client portfolio while also contributing to the daily operations of the boutique.

MAIN ACCOUNTABILITIES

Sales Achievements

• Ensures a unique and exceptional client experience.
• Adapts according to client(s) needs and motivations.
• Strives to always improve and surprise the client(s).
• Deals with ease during negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for the client(s) in case of After Sales.
• Meets individual and boutique targets, both quantitative and qualitative.

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty.
• Efficiently develops the client portfolio.
• Execute targeted CRM actions.
• Engage in client events and acts as an Ambassador of the Maison.

Boutique Operations

• Respects all brand and boutique policies and procedures.
• Support with stock inventories.
• Support with set up and breakdowns at opening and closing of the boutique.
• Adhere with Visual Merchandising guidelines.
• Assists with special projects when requested.
• Undertake administrative tasks and stock room related tasks when it’s required

ROLE REQUIREMENTS

• A proven track record of successful achievement within a luxury retail environment
• A sale orientated and target driven background
• Excellent customer service credentials
• A strong communicator with empathy and good interpersonal competences
• Result and action oriented with strong entrepreneurial mind-set
• Fluent in English (additional languages are beneficial)